Frequently Asked Questions
Everything you need to know about shopping with NanaMacs
How long will it take for my order to ship?
Most orders are processed and shipped within 1-3 business days. Once your package leaves our warehouse, you will receive a tracking number via email to monitor its journey.
What is your return policy?
We accept returns for store credit within 30 days of the delivery date. Items must be unworn, unwashed, and have original tags attached to be eligible for a return.
Do you offer international shipping?
Yes, we ship to many countries worldwide! Shipping rates and delivery timelines for international orders are calculated at checkout based on your location.
How do I know what size to order?
Each product page includes a specific size chart and fit notes. Since we curate items from various designers, we recommend checking the 'Sizing & Fit' section for every item before purchasing.
Can I change or cancel my order after it's placed?
Because we aim to process orders as quickly as possible, we have a very limited window for changes. Please contact our support team immediately, and we will do our best to assist you.
What payment methods do you accept?
We accept all major credit cards, PayPal, and buy-now-pay-later options like Afterpay and Sezzle to make your shopping experience more flexible.